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Exchange and Refund Policy

 BWCLOSET 

                                              Exchange and Refund Policy

If, for any reason, you are not completely satisfied with your purchase, full priced items only, all markdown priced items are final sale. Returns must be postmarked within 7 days of receipt of your order, all sales after 7 days are final. BWCLOSET will refund or exchange an item  full priced items, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. All Sale Items are Final Sale NO Exception. 

 

    • Returns must be postmarked within 7 days of receipt of your order, all sales after 7 days are final
    • DO NOT mail returned package to address on delivery package, please email us for return instructions
    • BWCLOSET must be notified with the intention to exchange or refund  within 7 days of receiving the items
    • RA (Return Authorization) number is required prior to shipping your return.
    • To return your product for a exchange or refund, simply contact bwclosetzt@gmail.com and include your order number. We will respond with complete and easy return instructions.
    • Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded and will be sent back to sender.
    • Return shipping must be by a traceable method to ensure safe and documented delivery. BWCLOSET  takes no responsibility for missing incoming deliveries.
    • Please write your order number and RA number clearly on the outside of your return package.
    • Unfortunately we don't cover your shipping costs back to us, but any postage to you in regards to an exchange will be covered by us.
    • If you believe you have received a defective or incorrect merchandise, you must contact Customer Service within 48 hours of delivery ( bwclosetzt@gmail.com) ( all final sale, sale code, clearance items can ONLY be exchange for the same item (smaller or larger))
    • Returns that are damaged, soiled or altered may not be accepted and will be immediately sent back to the sender.
    • All special promotions, Lingerie, Swimwear, Hosiery, Bodysuit, Clearance, Discount and Sale code, will not be eligible for any exchange or return. "Final Sale"
    • Items purchase under special promotions that involve a reduction in price from the normal retail price are final sale.
    • Items advertised as "Free Shipping" that are returned for a refund will be charged the original shipping fee.
    • All Orders are fulfill within 7 business days, out of stocks items fulfill within 10 business days. Not included standard shipping time 2-4 business days (US)
    • Refunds on purchases made with a credit card will only be credited to the same card.
    • We inspect all returned items when they arrive.

 

*********Orders cannot be cancelled after 48 hours

*Its the customer responsibility to provide BWCLOSET with the correct shipping address. BWCLOSET take no responsibility for any missing or lost package due to incorrect shipping address.   

We are subject to only one exchange/return per item purchased. All exchanges are final.

 

Trying on Garments

  • All BWCLOSET goods are inspected and imaged before packaging, to ensure they are in excellent condition. Products are packaged carefully to ensure minimal chance of damage during transit.
  • Please take care when trying on your new garments for the first time. Full Refund or Exchanged clothing will only be accepted if returned in its original clean condition with tags: unworn, unwashed. We reserve the right to refuse any items not returned in their original state. These items will be immediately sent back to the sender.

 

 The Following items CANNOT be Return or Exchange

    • Lingerie (federal law prohibits the return for hygiene reasons)
    • Swimwear (federal law prohibits the return for hygiene reasons)
    • Hosiery (federal law prohibits the return for hygiene reasons)
    • Bodysuit  (federal law prohibits the return for hygiene reasons)
    • Final Sale, "Sale", "Promotional Items" or "Clearance" items cannot be refunded or exchanged.
    • Purchases made with a discount/sale code will not be eligible for any exchange or return.

 

Return  Authorization Number (RA)

BWCLOSET will need to issue an RA (Return Authorization) number to the customer before the items can be sent back. All the details about how to return the items will be provided in this RA email. Once the RA number has been issued you have X days to return the items, a date will be provided. If the items have not been received by BWCLOSET during this time it will not be accepted.

    • RA number written on the outside of the package
    • A RA number will be issued via email within 24 hours
    • Please email us at bwclosetzt@gmail.com and title the subject heading of the email ‘RA number request’ and include your customer order number 

Items returned without an RA number clearly on the exterior of the package will not be accepted and will be marked return to sender. These items are not the responsibility of BWCLOSET. Items received for return will be carefully inspected before any exchange or refund is given.

*By shopping with BWCLOSET, you have fully accepted our terms.

****************  Please see FQA for more Store Policy Information ***************